........TraitSet CUSTOMER SERVICE Report ........

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Customer Service: This assessment helps to identify those people who naturally feel comfortable helping others, who maked others feel comfortable in any setting and who take genuine pleasure in identifying the needs of others and then help them meet those needs. Good customer service employees are not overly self-conscious, or overly-cautious when approaching others because they feel they may not be helpful. Nor are they too concerned with what others may think about them. On the other hand, they are not so self-sufficient that they have little interest in others, and too little concern for what others think of them, therefore running the risk of being offensive. Lastly, they derive their esteem/motivation from helping others and establishing relationships.	TraitSet^tm Benefits Reduce number of interviews Provide interview questions Weed out poorly fitting hires Calculate! Compute your turnover costs

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The following data is intended to provide information on some basic dimensions of personality. This information should be viewed as only one source of information that may be helpful in generating hypotheses about the person being evaluated. No decisions should be based solely on this information but it should be integrated with other sources such as personal interviews and references. The data is confidential and should be used by qualified professionals and should not be released to the individual being evaluated.

TraitSet^tm Customer Service Report for Sally Sample

Job Position: Service Rep

Overall Customer Service = 89%

TraitSet^tm	Scores (%)
Warmth	72
Extravert	92
Agreeable	87
Friendliness	88
Relating Dynamic	61
Self-Conscious	3
Self-Sufficient	77
Anchor Cerry Picking	31

Negative Scores are RED (Lower = Better)

NOTE: Moderate scores may not trigger questions.

TraitSet^tm Score	Description and Questions
Warmth - High	They have a more genuine interest in others. Question: With people you like, can you hold them accountable? Give me an example.
Extravert - Very High	The person is extremely extraverted, likes to work with others (too social). Question: Does your strong interest in others prevent you from getting your work done?
Agreeable - Very High	Person goes out of their way to agree with others and avoid difficulty. Question: Have others referred to you as being political or very into pleasing? Why is this so?
Friendly - Very High	Making friends and contacting others is a major preoccupation for this person. Question: What do you do when there is a conflict of interest between the company and the customer?
Self-conscious - Very Low	The person may not appreciate their stimulus value to others. Question: Has a spouse/friend ever mentioned that you offended someone and you didn't know it?
Self-suffiency - Very High	Person's extreme self-sufficiency suggests a very "go-it-alone" attitude. Question: How do you overcome your "loner style" and associate with and help others?
Relating Dynamic - High	Person is slightly more driven to establish esteem-based friendships. Question: Do you have such tight friendships that you find it is hard to break away to help customers?